Terms & Conditions
At Vidalia, we take immense pride in our in-house manufacturing, ensuring that every piece is crafted with precision and dedication by skilled artisans and our committed women workforce. Our goal is to provide a seamless shopping experience while maintaining the highest standards of quality and service. Below are our policies for returns, exchanges, shipping, and more.
Return & Exchange Policy
Can I request a return or exchange?
Yes, you can request a return or exchange within 3 days of delivery.
How do I initiate a return or exchange?
Simply visit the ‘Returns & Exchanges’ link in the footer of our website and follow the instructions.
How will I receive my refund?
Once we receive and inspect your returned product to ensure it is unused and undamaged, we will issue refund within 3 days.
Are there any charges for returns?
A one side shipping fee of ₹150 will be deducted from the "Refunded Amount"
Can I exchange my product for another size or a different item?
Yes! You can exchange your product for another item and pay any price difference online. Please note that Cash-on-Delivery (COD) is not available for exchange differences. If the exchanged item costs less, we will issue a store credit for the balance amount.
Can I exchange an out-of-stock product?
Yes, for select out-of-stock items, we accept pre-orders while restocking. These products may take longer to deliver, but you can still request an exchange.
Can I request a reverse pickup?
Yes, you can request a reverse pickup when initiating your return/exchange. A ₹200 fee applies and is non-refundable.
Can I self-ship my return?
Yes! You may choose to self-ship your return and share the tracking details with us. We recommend using a trackable shipping service as we are not responsible for lost returns. Please send your package to:
Vidalia (M/S CSeveN Apparels)
50A, Jeevan Vihar, Near GSN Senior Secondary School, Sanganer, Jaipur, 302029 Rajasthan
How should I pack my return?
Clearly mention ‘Return’ or ‘Exchange’, along with your name, address, phone number, email, and order ID on the parcel.
Non-Returnable & Non-Exchangeable Items
- Sale items cannot be returned or exchanged.
- International orders are not eligible for return or exchange.
- Customized or made-to-order pieces cannot be returned or exchanged.
- Only products that are unused, unwashed, undamaged, and in their original packaging with intact labels/tags will be accepted.
- If you receive a damaged or incorrect product, upload pictures in the return/exchange form. We will inspect and process your request accordingly.
Shipping Policy
What are the shipping charges?
- Domestic orders (within India): Free shipping.
How long will my order take to arrive?
Domestic orders: 2-3 days from shipping.
How can I track my order?
Once your order is dispatched, you will receive tracking details via email and WhatsApp. You can also track your order from the ‘Track Order Status’ link in the website footer.
What if my order is delayed?
If your package has not arrived by the estimated date, contact us at +91-7976256862 or support@vidalia.in, and we will assist you.
Order Cancellations
Can Vidalia cancel my order?
We reserve the right to cancel orders due to:
- Stock limitations
- Pricing errors or inaccuracies
- Fraud detection concerns
- Incomplete verification of details
If your order is canceled after payment, the amount will be refunded to your original payment method. Customers agree to accept Vidalia’s decision regarding cancellations.
Courier & Delivery
- Delivery time excludes payment verification and processing.
- Shipments are 100% insured and trackable.
- The recipient (or an authorized person) must sign for delivery.
- If no one is available, the courier will attempt redelivery up to two more times.
- Once shipped, we will send tracking details via email and WhatsApp.
Contact Us
For any queries, feel free to reach out via:
Call/WhatsApp: +91-7976256862
Email: support@vidalia.in
At Vidalia, we are committed to making your shopping experience smooth, transparent, and enjoyable!
Terms & Conditions
This document is an electronic record in terms of Information Technology Act, 2000 and
rules there under as applicable and the amended provisions pertaining to electronic
records in various statutes as amended by the Information Technology Act, 2000. This
electronic record is generated by a computer system and does not require any physical
or digital signatures. This document is published in accordance with the provisions of
Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that
require publishing the rules and regulations, privacy policy and Terms of Use for access
or usage of domain name [vidalia.in], including the related mobile
site and mobile application (hereinafter 3 referred to as “Platform”). The Platform is
owned by (CSeven), a company incorporated under the Companies
Act, 1956 with its registered office at (50-A Jeevan Vihar, Near GSN School) (hereinafter referred to as
"Platform Owner", “we”, “us”, “our”). Your use of the Platform and services and tools are
governed by the following terms and conditions ("Terms of Use") as applicable to the
Platform including the applicable policies which are incorporated herein by way of
reference. If You transact on the Platform, You shall be subject to the policies that are
applicable to the Platform for such transaction. By mere use of the Platform, You shall
be contracting with the Platform Owner and these terms and conditions including the
policies constitute Your binding obligations, with Platform Owner. These Terms of Use
relate to your use of our website, goods (as applicable) or services (as applicable)
(collectively, “Services”). Any terms and conditions proposed by You which are in
addition to or which conflict with these Terms of Use are expressly rejected by the
